How do I initiate a return or exchange for my Crossbow purchase?

Start your return or exchange through our Returns Portal. Once approved, we will email a prepaid return label and instructions. Returns shipped without approval cannot be accepted.

What is Crossbow’s return policy for full‑price items?

We accept returns or exchanges on full‑price items within 14 days of delivery, provided the items are unworn, unused and have tags attached. Custom and sale items are final sale. In‑store purchases can be exchanged at the location of purchase with a receipt.

What is Crossbow’s return policy on customized products?

Custom and personalized items are final sale and not eligible for return or exchange.

Can I make changes to or cancel my order once it has been placed?

We process orders quickly. If you need to modify or cancel, email hello@shopcrossbow.com within 48 hours and our team will do their best to assist.

How do you recommend caring for or treating my Crossbow leather products?

Wipe leather with a soft cloth and apply a light conditioner every few months. Store items in a cool, dry place away from direct sunlight. Oils from your hands will create a unique patina over time, so simple care will help your belt, wallet or bag last and tell your story.

What should I do if my Crossbow leather product breaks or has an issue?

Our leather goods are built to last, and we offer repairs for issues from normal use such as stitching or hardware failure. Damage from misuse, water exposure or improper storage isn’t covered. If you need a repair, contact us with photos and we’ll advise on the best solution.

Can I order a custom Crossbow leather belt or accessory online?

Standard leather goods are available on our website. For custom or engraved pieces, email hello@shopcrossbow.com or visit a Crossbow store for a consultation.

How do you recommend caring for or treating my Crossbow hat products?

Use a hat brush to remove dust. Don’t leave your hat in a hot car or damp space. Store it upside down on its crown or hang it on a hook; avoid resting it on the brim. For travel, use a hat box to protect the shape.

What should I do if my Crossbow hat is starting to not fit quite right?

Email hello@shopcrossbow.com with photos and we’ll help assess fit or suggest adjustments. Some hats can be reshaped or resized depending on the material.

How can I order a custom Crossbow hat online or in store?

Custom hats are available in store or by email consultation. For online shopping, explore our pre‑shaped wool hats like the Idarado Hat; each is built with the same craftsmanship as our custom pieces.

How long does it take for Crossbow to ship out orders?

We hand‑pack every order in our Colorado workshop. Most orders ship within 48 hours, though custom items may take longer. You’ll receive a tracking email as soon as your package ships.

What shipping carriers does Crossbow use?

We ship via USPS or UPS. You can choose your preferred carrier at checkout.

Does Crossbow ship internationally?

Not yet. Currently we ship exclusively within the United States.

Crossbow Leather & Hats — Town Square, Jackson Hole

Crossbow Jackson HOLE POP-up

50 E Broadway Ave Jackson, WY 83001
(970) 729-9210
Directions & Hours

Design a Custom Cowboy Hat in Jackson, WY

Our Hat Bar is where it all begins. Choose from premium fur felt or straw, then shape, steam, and personalize your hat with jewelry hatbands, feathers, and charms until it feels like yours alone. Heading out to Little Jennie Ranch? Saddling up for a horseback ride through the Tetons? Catching a night at the Cowboy Bar or an evening at the Jackson Hole Rodeo? A custom Crossbow hat is the kind of piece that finds its way into every story you tell.

For warmer days on the Snake River, our custom palm leaf hats offer breathable shade with the same handmade detail. Whether it's a float trip, a fly fishing morning, or a hot afternoon at the rodeo grounds, we'll build you a hat that earns its place in the gear bag.

The Leather Bar: Belts, Bags & Goods Made by Hand

At our custom Leather Bar, you can build a belt from the ground up — choosing leather, hardware, and finishes until it's genuinely your own. We also carry our handmade leather bags and wallets, all original designs created by the women of Crossbow. Every stitch is intentional, and every piece is built to be lived in.

Western Brands We Love

Alongside our handmade goods, we carry a thoughtfully curated selection of Western essentials, including Tecovas boots, Schaefer Outfitters, Filson, and more — pieces that hold up to real Wyoming weather and real Wyoming days.

Crossbow Leather & Hats POP-up in Jackson, WY

We're proud to bring Crossbow Leather & Hats to Jackson Hole — our newest home in the heart of the Tetons. From our flagship in Telluride to our shop in Bozeman, and now here on Town Square, we continue our mission to celebrate handmade Western craftsmanship, built by women and made to last.

You'll find us at 50 E Broadway Ave, right on Jackson's historic Town Square — directly across from the iconic antler arches and just steps from the Million Dollar Cowboy Bar and the Silver Dollar Bar. We share our space with Diamond Cross Ranch and Jackson Hole Winery, so you can sip a glass of local wine while you shape your one-of-a-kind hat. It's shopping on Town Square in Jackson Hole the way it should be: unhurried, hands-on, and full of character.