How do I initiate a return or exchange for my Crossbow purchase?

Start your return or exchange through our Returns Portal. Once approved, we will email a prepaid return label and instructions. Returns shipped without approval cannot be accepted.

What is Crossbow’s return policy for full‑price items?

We accept returns or exchanges on full‑price items within 14 days of delivery, provided the items are unworn, unused and have tags attached. Custom and sale items are final sale. In‑store purchases can be exchanged at the location of purchase with a receipt.

What is Crossbow’s return policy on customized products?

Custom and personalized items are final sale and not eligible for return or exchange.

Can I make changes to or cancel my order once it has been placed?

We process orders quickly. If you need to modify or cancel, email hello@shopcrossbow.com within 48 hours and our team will do their best to assist.

How do you recommend caring for or treating my Crossbow leather products?

Wipe leather with a soft cloth and apply a light conditioner every few months. Store items in a cool, dry place away from direct sunlight. Oils from your hands will create a unique patina over time, so simple care will help your belt, wallet or bag last and tell your story.

What should I do if my Crossbow leather product breaks or has an issue?

Our leather goods are built to last, and we offer repairs for issues from normal use such as stitching or hardware failure. Damage from misuse, water exposure or improper storage isn’t covered. If you need a repair, contact us with photos and we’ll advise on the best solution.

Can I order a custom Crossbow leather belt or accessory online?

Standard leather goods are available on our website. For custom or engraved pieces, email hello@shopcrossbow.com or visit a Crossbow store for a consultation.

How do you recommend caring for or treating my Crossbow hat products?

Use a hat brush to remove dust. Don’t leave your hat in a hot car or damp space. Store it upside down on its crown or hang it on a hook; avoid resting it on the brim. For travel, use a hat box to protect the shape.

What should I do if my Crossbow hat is starting to not fit quite right?

Email hello@shopcrossbow.com with photos and we’ll help assess fit or suggest adjustments. Some hats can be reshaped or resized depending on the material.

How can I order a custom Crossbow hat online or in store?

Custom hats are available in store or by email consultation. For online shopping, explore our pre‑shaped wool hats like the Idarado Hat; each is built with the same craftsmanship as our custom pieces.

How long does it take for Crossbow to ship out orders?

We hand‑pack every order in our Colorado workshop. Most orders ship within 48 hours, though custom items may take longer. You’ll receive a tracking email as soon as your package ships.

What shipping carriers does Crossbow use?

We ship via USPS or UPS. You can choose your preferred carrier at checkout.

Does Crossbow ship internationally?

Not yet. Currently we ship exclusively within the United States.

Shop Crossbow | Western Leather Cowboy & Cowgirl Boots

Boots

THE JOLENE

MORE COLORS AVAILABLE

$395.00

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THE MARION

$245.00 $385.00

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THE LORETTA

$445.00

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THE MAGGIE

$285.00 $345.00

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$85.00

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OVER-THE-CALF BOOT SOCKS (3-PACK)

MORE COLORS AVAILABLE

$30.00

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BEADED BOLO BOOT & HAT BAND

MORE COLORS AVAILABLE

$85.00

| /

THE ANNIE MONARCH

$375.00

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THE ANNIE SUEDE

MORE COLORS AVAILABLE

$375.00

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THE SADIE BRAID

$395.00

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THE JAMIE SUEDE

$345.00

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as soft a butter

Handmade Aniline Leather Bags

The pieces in this collection are crafted from 3 oz aniline-dyed, full-grain cowhide: the best of the best in leatherworking circles. Aniline dyeing preserves and highlights the natural grain variation, healed scars, and subtle shifts in texture that are unique to each animal. With age and use, this leather breathes, softens, and deepens, weaving the story of your life into the bag.

The bags are slouchy and unstructured, with generous dimensions that expand to carry more than they look like they should. The pouch is perfectly sized for everyday utility — whether you’re safeguarding jewelry and valuables, organizing small electronics, or corralling your health and beauty essentials. Together, they’re a testament to authentic materials, traditional craftsmanship, and the stories that lay ahead.

Shop the Collection

Shop Crossbow | Western Leather Cowboy & Cowgirl Boots

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Boots

as soft a butter

Handmade Aniline Leather Bags