Last updated: July 14, 2025

Welcome to Crossbow. These Terms of Service ("Terms") govern your use of our website located at shopcrossbow.com ("Site") and the related services, features, content, and offers provided by Crossbow ("we", "us", or "our"). By accessing or using the Site, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use our Site.

Eligibility

You must be at least the age of majority in your state of residence and reside in the United States to use this Site. By using the Site, you represent and warrant that you meet these requirements.

Accounts and Purchases

You may make purchases as a guest or create an account. If you create an account, you are responsible for maintaining its security and for all activity under your account. You agree to provide accurate, current, and complete information.

Orders and Payment

All orders placed through the Site are subject to availability and confirmation. We reserve the right to refuse or cancel any order at our discretion.

Prices are listed in U.S. dollars. We accept payment through authorized processors. By placing an order, you authorize us to charge the full amount to your chosen payment method.

Returns and Refunds

We accept returns according to our official Return Policy: https://shopcrossbow.com/policies/refund-policy

Please review it before making a purchase.

Shipping

We ship within the United States. Shipping rates and delivery times are listed during checkout and may vary.

Prohibited Conduct

You agree not to:

• Use the Site for any unlawful purpose
• Interfere with the Site's security or functionality
• Attempt to gain unauthorized access to any part of the Site
• Use any automated system (e.g., bots, scrapers) without prior written permission

Intellectual Property

All content on the Site (e.g., logos, designs, text, product photography) is owned by or licensed to Crossbow. You may not reproduce, distribute, or exploit any part of the Site without our express permission.

Disclaimer of Warranties

The Site and all content and products are provided "as is" and "as available." We make no warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability

To the maximum extent permitted by law, Crossbow and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Site or products purchased through it.

In no event shall our total liability exceed the amount you paid for the applicable product or service.

Dispute Resolution and Arbitration

You agree that any disputes between you and Crossbow shall be resolved through binding arbitration, on an individual basis, under the rules of the American Arbitration Association. You waive your right to participate in any class action or class-wide arbitration.

No specific arbitration venue is required. The location may be agreed upon by both parties or determined by the arbitration rules in effect.

Governing Law

These Terms are governed by applicable laws of the United States and the state laws where you reside, without regard to conflict of law principles.

Mobile Terms of Service

By submitting your phone number or opting in via any form of signup—whether online through our website or in-store at any Crossbow location—you consent to receive recurring automated marketing and informational text messages (SMS and MMS) from Crossbow. These messages may include order updates, promotional offers, cart reminders, loyalty rewards, event invitations, surveys, product launches, and other customer experience content. Message frequency varies. Consent is not a condition of any purchase.

Message and data rates may apply. You may opt out at any time by replying STOP to any message you receive, or by clicking the unsubscribe link (where available). For assistance, reply HELP or email us at hello@shopcrossbow.com.

Mobile messages may be sent using an automatic telephone dialing system or other technology. Your consent applies to all communications from Crossbow, including messages related to online and in-store activity, where such information is collected and managed by Crossbow.

Mobile messaging opt-ins are captured through various methods, including but not limited to: website popups, checkout forms, QR codes, physical signage in stores, loyalty program enrollments, and POS systems.

Carriers are not liable for delayed or undelivered messages. You are responsible for keeping your contact information current. If you change your phone number, please opt in again with your new number to continue receiving messages.

These mobile terms supplement and are incorporated into our full Terms of Service and Privacy Policy.

Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of the Site after any such updates constitutes your acceptance.

Contact

Crossbow
101 W Colorado Avenue
Telluride, CO 81435
Email: hello@shopcrossbow.com