How do I initiate a return or exchange for my Crossbow purchase?

Start your return or exchange through our Returns Portal. Once approved, we will email a prepaid return label and instructions. Returns shipped without approval cannot be accepted.

What is Crossbow’s return policy for full‑price items?

We accept returns or exchanges on full‑price items within 14 days of delivery, provided the items are unworn, unused and have tags attached. Custom and sale items are final sale. In‑store purchases can be exchanged at the location of purchase with a receipt.

What is Crossbow’s return policy on customized products?

Custom and personalized items are final sale and not eligible for return or exchange.

Can I make changes to or cancel my order once it has been placed?

We process orders quickly. If you need to modify or cancel, email hello@shopcrossbow.com within 48 hours and our team will do their best to assist.

How do you recommend caring for or treating my Crossbow leather products?

Wipe leather with a soft cloth and apply a light conditioner every few months. Store items in a cool, dry place away from direct sunlight. Oils from your hands will create a unique patina over time, so simple care will help your belt, wallet or bag last and tell your story.

What should I do if my Crossbow leather product breaks or has an issue?

Our leather goods are built to last, and we offer repairs for issues from normal use such as stitching or hardware failure. Damage from misuse, water exposure or improper storage isn’t covered. If you need a repair, contact us with photos and we’ll advise on the best solution.

Can I order a custom Crossbow leather belt or accessory online?

Standard leather goods are available on our website. For custom or engraved pieces, email hello@shopcrossbow.com or visit a Crossbow store for a consultation.

How do you recommend caring for or treating my Crossbow hat products?

Use a hat brush to remove dust. Don’t leave your hat in a hot car or damp space. Store it upside down on its crown or hang it on a hook; avoid resting it on the brim. For travel, use a hat box to protect the shape.

What should I do if my Crossbow hat is starting to not fit quite right?

Email hello@shopcrossbow.com with photos and we’ll help assess fit or suggest adjustments. Some hats can be reshaped or resized depending on the material.

How can I order a custom Crossbow hat online or in store?

Custom hats are available in store or by email consultation. For online shopping, explore our pre‑shaped wool hats like the Idarado Hat; each is built with the same craftsmanship as our custom pieces.

How long does it take for Crossbow to ship out orders?

We hand‑pack every order in our Colorado workshop. Most orders ship within 48 hours, though custom items may take longer. You’ll receive a tracking email as soon as your package ships.

What shipping carriers does Crossbow use?

We ship via USPS or UPS. You can choose your preferred carrier at checkout.

Does Crossbow ship internationally?

Not yet. Currently we ship exclusively within the United States.

Crossbow Bozeman | Shop Handcrafted Leather & Custom Hats

Crossbow Bozeman

127 E Main Street
Bozeman, MT 59715

(406) 624-8723
Directions & Hours

Crossbow Leather & Custom Hats in Bozeman, Montana

We’re thrilled to bring Crossbow Leather & Hats to Bozeman, Montana. After years of crafting custom hats and leather goods in Telluride, we’re expanding to share our passion for handmade Western craftsmanship with a new community.

Our Bozeman location offers the same custom Hat Bar experience, where you can design your perfect fur felt or straw hat, along with our Leather Bar, featuring handcrafted belts, bags, and accessories.

Bozeman embodies the spirit of adventure and craftsmanship we love, and we can’t wait to bring the Crossbow experience to Montana.

May 23 – 30% OFF Custom Palm Leaf Hats

This Memorial Day weekend in Bozeman, Crossbow Leather & Hats is offering 30% off custom palm leaf hats — built by hand, in the shop, by our Bozeman team of hat makers.

Work with our team to shape your brim and finish your hat with dried flowers, feathers, beaded hat bands, leather trim, or handmade sterling silver.

Regularly $185, on sale for $129.50 all weekend.

Open Friday - Sunday 10 AM–7 PM