How do I initiate a return or exchange for my Crossbow purchase?

Start your return or exchange through our Returns Portal. Once approved, we will email a prepaid return label and instructions. Returns shipped without approval cannot be accepted.

What is Crossbow’s return policy for full‑price items?

We accept returns or exchanges on full‑price items within 14 days of delivery, provided the items are unworn, unused and have tags attached. Custom and sale items are final sale. In‑store purchases can be exchanged at the location of purchase with a receipt.

What is Crossbow’s return policy on customized products?

Custom and personalized items are final sale and not eligible for return or exchange.

Can I make changes to or cancel my order once it has been placed?

We process orders quickly. If you need to modify or cancel, email hello@shopcrossbow.com within 48 hours and our team will do their best to assist.

How do you recommend caring for or treating my Crossbow leather products?

Wipe leather with a soft cloth and apply a light conditioner every few months. Store items in a cool, dry place away from direct sunlight. Oils from your hands will create a unique patina over time, so simple care will help your belt, wallet or bag last and tell your story.

What should I do if my Crossbow leather product breaks or has an issue?

Our leather goods are built to last, and we offer repairs for issues from normal use such as stitching or hardware failure. Damage from misuse, water exposure or improper storage isn’t covered. If you need a repair, contact us with photos and we’ll advise on the best solution.

Can I order a custom Crossbow leather belt or accessory online?

Standard leather goods are available on our website. For custom or engraved pieces, email hello@shopcrossbow.com or visit a Crossbow store for a consultation.

How do you recommend caring for or treating my Crossbow hat products?

Use a hat brush to remove dust. Don’t leave your hat in a hot car or damp space. Store it upside down on its crown or hang it on a hook; avoid resting it on the brim. For travel, use a hat box to protect the shape.

What should I do if my Crossbow hat is starting to not fit quite right?

Email hello@shopcrossbow.com with photos and we’ll help assess fit or suggest adjustments. Some hats can be reshaped or resized depending on the material.

How can I order a custom Crossbow hat online or in store?

Custom hats are available in store or by email consultation. For online shopping, explore our pre‑shaped wool hats like the Idarado Hat; each is built with the same craftsmanship as our custom pieces.

How long does it take for Crossbow to ship out orders?

We hand‑pack every order in our Colorado workshop. Most orders ship within 48 hours, though custom items may take longer. You’ll receive a tracking email as soon as your package ships.

What shipping carriers does Crossbow use?

We ship via USPS or UPS. You can choose your preferred carrier at checkout.

Does Crossbow ship internationally?

Not yet. Currently we ship exclusively within the United States.

BUTTER BAG

Name: BUTTER BAG
Brand: CROSSBOW LEATHER
Price: 365.0 USD
Availability: InStock

Color:

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$365.00

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DESCRIPTION

Our love letter to leather, the Butter Bag is crafted from 3 oz aniline-dyed, full-grain cowhide. Aniline leather showcases the authentic character of the hide, preserving unique grain patterns, natural markings, and subtle variations in the dying process. Because of this, only the highest-quality hides are used, resulting in a remarkably soft, wildly supple leather that’s smooth as butter. Authentically natural, this leather breathes, softens, and wears in beautifully, ultimately weaving the origin story of the hide together with a deep, rich patina earned entirely by you.

We could go on about the leather all day, but we’ve got a bag to talk about here. Featuring generous dimensions for everyday utility, an interior pocket for organization, a wide top opening with magnetic closure for effortless access, and a comfortable 1.5” strap that slings perfectly over a shoulder or chair, the Butter Bag is a standout choice for everyday use. The clean lines and slouchy, understated silhouette look right at home just about everywhere — which is good, because the two of you will quickly become inseparable.

SIZING

• Exterior: 18” W x 14” H
• Interior Pocket: 8.5” W x 9” H
• Strap Drop: 10.5” L
• Strap: 21” L x 1.5” W
• Base: 13” L x 7” W

DETAILS

• Aniline-dyed, full-grain leather cowhide is buttery soft, wildly supple, and wears in wonderfully with age and use
• Generous exterior dimensions (18” W x 14” H) for everyday utility
• Interior pocket (8.5” W x 9” H) keeps you organized on the go
• Comfortable strap (1.5” W x 21” L) slings perfectly over a shoulder or chair
• Wide top opening with nickel magnetic closure for easy access
• Offered in Champagne and Chocolate

Materials

• 3 oz aniline-dyed full-grain cowhide
• Nickel hardware
• Magnetic closure

Care
Aniline leather is designed to age beautifully and develop a rich patina over time. Because of that, it’s also more susceptible to staining and premature fading from sunlight. For routine care, wipe clean with a soft, dry cloth to remove dust, surface dirt, and body oil. Limit prolonged direct sunlight to slow fading and retain moisture in the hide. Avoid harsh chemical cleaners. If the leather feels dry or loses some suppleness, apply a thin layer of leather conditioner (we recommend Bickmore's) with a clean microfiber cloth. Always clean and condition the entire bag or panel, never just the problem area. Less is more: condition only when needed.

The Butter Bag | Handmade Aniline Leather Bags | Crossbow

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BUTTER BAG