How do I initiate a return or exchange for my Crossbow purchase?

Start your return or exchange through our Returns Portal. Once approved, we will email a prepaid return label and instructions. Returns shipped without approval cannot be accepted.

What is Crossbow’s return policy for full‑price items?

We accept returns or exchanges on full‑price items within 14 days of delivery, provided the items are unworn, unused and have tags attached. Custom and sale items are final sale. In‑store purchases can be exchanged at the location of purchase with a receipt.

What is Crossbow’s return policy on customized products?

Custom and personalized items are final sale and not eligible for return or exchange.

Can I make changes to or cancel my order once it has been placed?

We process orders quickly. If you need to modify or cancel, email hello@shopcrossbow.com within 48 hours and our team will do their best to assist.

How do you recommend caring for or treating my Crossbow leather products?

Wipe leather with a soft cloth and apply a light conditioner every few months. Store items in a cool, dry place away from direct sunlight. Oils from your hands will create a unique patina over time, so simple care will help your belt, wallet or bag last and tell your story.

What should I do if my Crossbow leather product breaks or has an issue?

Our leather goods are built to last, and we offer repairs for issues from normal use such as stitching or hardware failure. Damage from misuse, water exposure or improper storage isn’t covered. If you need a repair, contact us with photos and we’ll advise on the best solution.

Can I order a custom Crossbow leather belt or accessory online?

Standard leather goods are available on our website. For custom or engraved pieces, email hello@shopcrossbow.com or visit a Crossbow store for a consultation.

How do you recommend caring for or treating my Crossbow hat products?

Use a hat brush to remove dust. Don’t leave your hat in a hot car or damp space. Store it upside down on its crown or hang it on a hook; avoid resting it on the brim. For travel, use a hat box to protect the shape.

What should I do if my Crossbow hat is starting to not fit quite right?

Email hello@shopcrossbow.com with photos and we’ll help assess fit or suggest adjustments. Some hats can be reshaped or resized depending on the material.

How can I order a custom Crossbow hat online or in store?

Custom hats are available in store or by email consultation. For online shopping, explore our pre‑shaped wool hats like the Idarado Hat; each is built with the same craftsmanship as our custom pieces.

How long does it take for Crossbow to ship out orders?

We hand‑pack every order in our Colorado workshop. Most orders ship within 48 hours, though custom items may take longer. You’ll receive a tracking email as soon as your package ships.

What shipping carriers does Crossbow use?

We ship via USPS or UPS. You can choose your preferred carrier at checkout.

Does Crossbow ship internationally?

Not yet. Currently we ship exclusively within the United States.

Products– Page 2

Products

The Buckshot Jacket

$545.00

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THE CARTWRIGHT

MORE COLORS AVAILABLE

$345.00

| /

The Cattleman Palm Leaf

$185.00

| /

The Chaffee Weekender

$1,450.00

| /

THE CODY

$385.00

| /

The Cowgirl Palm Leaf Hat

$185.00

| /

The Crowley Weekender

$1,450.00

| /

THE DAKOTA

$285.00

| /

THE DOC

MORE COLORS AVAILABLE

from $345.00

| /

THE EARL

MORE COLORS AVAILABLE

$315.00

| /

THE EMMIT

MORE COLORS AVAILABLE

from $545.00

| /

THE HORSE TRUCKER HAT

MORE COLORS AVAILABLE

$48.00

| /

THE IDARADO HAT

MORE COLORS AVAILABLE

$245.00

| /

THE JAMIE

MORE COLORS AVAILABLE

from $325.00

| /

THE JAMIE SUEDE

$325.00

| /

THE JOLENE

MORE COLORS AVAILABLE

$395.00

| /

THE KINGSTON

MORE COLORS AVAILABLE

$425.00

| /

THE KINGSTON MINI

MORE COLORS AVAILABLE

$345.00

| /

THE LORETTA

$445.00

| /

THE MAGGIE

$345.00

| /

THE MARION

$385.00

| /

THE MIMI BACKPACK

MORE COLORS AVAILABLE

$395.00

| /

THE NARROW BELT

MORE COLORS AVAILABLE

$110.00

| /

THE RANGE HAT

MORE COLORS AVAILABLE

$195.00

| /

THE RUGGED ROPER

$235.00

| /

THE RUGGED SQUARE TOE

$245.00

| /

THE SADIE BRAID

$395.00

| /

THE SKIER TRUCKER HAT

MORE COLORS AVAILABLE

$48.00

| /

THE STANDARD BELT

MORE COLORS AVAILABLE

$110.00

| /

The Teardrop Palm Leaf Hat

$185.00

| /

THE WARREN

$345.00

| /

The Zion Weekender

Sold out

| /

The Zurich Weekender

$1,450.00

| /

TOILETRY KIT

MORE COLORS AVAILABLE

$185.00

| /

TRADITIONAL CAST BELT

MORE COLORS AVAILABLE

$195.00

| /

TRIPLE STONE CONCHO HAT BAND

Sold out

| /

TUMALO RIDGE CLASSIC CLOAK OS

$1,595.00

| /

TUMALO RIDGE CROPPED FRINGE ARCHER OS

$1,795.00

| /

Tumbleweed Scarf

$72.00

| /

TURQUOISE LOTUS HAT BAND

$545.00

| /

TURQUOISE SHADOW BOX RING

$195.00

| /

TURQUOISE SIGNET RING

$365.00

| /

TUXEDO GIOVANNI BLOUSE

$156.00

| /

Vintage 1950s Navajo Naja Necklace

$1,650.00

| /

Vintage 3 Stone Navajo Cuff

$1,195.00

| /

Vintage Barlow Brass Faux Scrimshaw -- skipping buck

$70.00

| /

Vintage Blue Gem Necklace 1950s

$2,250.00

| /

VINTAGE CAST BUCKLE

MORE COLORS AVAILABLE

$65.00

| /

Vintage Mother of Pearl Inlay Zuni Necklace

$5,995.00

| /

Vintage Square Turquoise Silver Cuff

$650.00

| /

VINTAGE WEIGHT SAWTOOTH SHORT SLEEVE PEARL SNAP

MORE COLORS AVAILABLE

from $62.00

| /

Vintage Zuni Petit Point Necklace

$2,500.00

| /

WATER SNAKE HAT BAND

MORE COLORS AVAILABLE

$76.00

| /

WESLEY RODEO JACKET

$216.00

| /

Western Horsehair Hat Band

MORE COLORS AVAILABLE

Sold out

| /

Western Key Chain

$60.00

| /

Western Playing Cards

$22.00

| /

WESTERN ROUND BUCKLE BELT

MORE COLORS AVAILABLE

$275.00

| /

WESTERN SOUL PATTI BLOUSE

$168.00

| /

WHITE BUFFALO OVAL RING

$145.00

| /

WHITE TSI MAYOH CROPPED FRINGE ARCHER OS

$1,795.00

| /

Wide Turquoise Stone Vintage Cuff

$1,250.00

| /

WINSLOW BACKPACK

MORE COLORS AVAILABLE

$395.00

| /

WOMEN'S BLANKET COAT

$375.00

| /

WOMEN'S CHAMBRAY SHIRT

$105.00 $150.00

| /

WOMEN'S EMBROIDERED SNAP SHIRT

MORE COLORS AVAILABLE

$125.00

| /

WOMEN'S EMBROIDERED WESTERN SHIRT

MORE COLORS AVAILABLE

$175.00

| /

WOMEN'S FIELD CAMP SHORTS

$90.00 $150.00

| /

WOMEN'S FRYE HARNESS BOOTS

Sold out

| /

WOMEN'S JACQUARD FAIRISLE VEST

$177.00 $295.00

| /

WOMEN'S KR TEAM SHIRT

MORE COLORS AVAILABLE

$80.00

| /

WOMEN'S LIGHT WEIGHT ALASKAN GUIDE SHIRT

MORE COLORS AVAILABLE

$81.00 $135.00

| /

WOMEN'S RUSTIC CABLE KNIT VEST

$147.00 $245.00

| /

WOMEN'S SHORT SLEEVE TWILL CAMP SHIRT

MORE COLORS AVAILABLE

$60.00 $98.00

| /

WOMEN'S SUEDE TOSCANA SHEARLING COLLAR COAT

$765.00

| /

WOMEN'S VINTAGE HIGH RISE RED PAISLEY JEANS

from $133.00

| /

WYETH TRAIL OXFORD CLASSIC CLOAK

$1,595.00

| /

ZEBRA BEAD BOOT BAND

MORE COLORS AVAILABLE

$45.00

| /

ZIPPO LIGHTER, SPECIAL EDITION

$105.00

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